Covid - 19 FAQ

Monday 27-04-2020 - 12:29

*Article correct at time of writing

Can I get my Met Card bursary as cash?

Once you have finished your studies, our Met Card team will get in touch with you over the summer to discuss your options, which will depend on how your fees have been paid and whether any fees are still outstanding. Full details of what happens to Met Card credit balances are included in the Met Card terms and conditions.

In the meantime, the University’s online services, such as the Getech store and Blackwells, are still available during this time for you to make online purchases.

If you are struggling financially or facing hardship you can apply for the University hardship fund called the Day to Day Fund and/or Crisis Support, you can find the page here,for more information please contact the Student Financial Support team:

Telephone: 0161 247 1045 (Monday to Friday 09:00–16:15)
Email

Will my Met Card balance be available to me when the University campus reopens?

Your Met Card balance will still be available for you to use at our on-campus outlets and services when the University campus reopens.

The University’s online services, such as the Getech store and Blackwells, are still available during this time for you to make online purchases.

I’m in my final year, how can I claim my money back on my Met Card if I’m not going to use it on campus again?

Our Met Card team will get in touch with you over the summer to discuss your options, which will depend on how your fees have been paid and whether any fees are still outstanding.

Full details of what happens to Met Card credit balances are included in the Met Card terms and conditions.

I don’t have a laptop at home to complete my assignments, what can I do?

If you don't have access to a computer or laptop, please contact Student Financial Support by emailing or call 0161 247 1045 (Monday to Friday 9:00am – 4:15pm. We will talk through your circumstances with you to find the right option to help you participate in online learning.

If you have advanced computing needs, please consult with your department in the first instance who will advise Student Financial Support of your particular requirements.

I have left Manchester. Do I still have to pay rent for off-campus accommodation?

If you have a signed tenancy agreement, you are still liable for rent however UK Government advice to landlords is to be flexible. You should explain your circumstances to your landlord or accommodation provider as soon as you can. If you are unsure about your responsibilities in your contract, you should speak to an Adviser at the Advice Centre.

Greater Manchester Universities and their students’ unions have written an open letter to landlords in Greater Manchester . We have also provided an email template to get you started.

I am currently on a placement year and my placement has ended early. Can I get financial support?

If your placement has ended early and you need financial support, get in touch with the Student Financial Support team:

Tel: 0161 247 1045 (Monday to Friday 9:00am – 4:15pm)

Email

Can my Club/Society still plan activities?

Yes! Many of our student groups are doing online social events and activities and making sure they are keeping in touch with their members. If you/your student group have an idea for an activity and need some help, get in touch with us and we can help.

What volunteering can I do?

Whilst current social distancing measures have reduced some of the volunteering opportunities available, there are still lots to get involved in. To find out more information check out this news article or contact our volunteering team on.

I’m having financial difficulties. Is there any support available?

The University has a Support Fund in place. You can contact the Student Financial Support team for further information;
Tel: 0161 247 1045
Email

You can also talk to the Advice Centre and they can give you advice on your circumstances.
Tel: 0161 247 6533
Email

I’m unsure about what’s happening with my assessments. Will I be able to pass the year?

The University have reviewed the current situation with assessments and the Officers are working with the University to make sure all students are treated fairly.

For more information please see:
https://www2.mmu.ac.uk/coronavirus/students/teaching-learning-and-assessment/
https://www.theunionmmu.org/articles/university-changes-due-to-covid-19-explained

I’ve lost my job. Can I claim Universal Credit?

Most full time students can’t apply for Universal Credit whilst they’re still enrolled on a course. If you have children or a disability you may be able to apply. Please contact the Advice Centre to discuss your entitlement. An adviser will also be able to tell you about any other financial support available.

More detailed information on benefit entitlement is available.

What’s happening with my graduation?

The University has postponed the graduation ceremonies. We know that this is an important event for you so the University are looking at holding them at a later date.

Can I apply for exceptional factors if I have covid-19 and do I have to get evidence?

The University has implemented a week-long extension for all work due between Tuesday 24 March and Friday 1 May, and they are adjusting marking criteria. The submission date shown on Moodle should include this extension.

If you will need longer than this extension you can apply for exceptional factors explaining your situation. If you have covid-19 you won’t be expected to provide any evidence.

If you need help with submitting an application please contact the Advice Centre.

I feel that my mental health is being affected and I don’t know who can help?

The University has put support in place through the Counselling, Health and Wellbeing team to help students during this difficult time.

You can also access telephone appointments with a wellbeing adviser or a counsellor;

Please call 999 if you are in serious distress, or in danger of harming yourself or others. Find out other ways you can receive support in a crisis.

Is the Library still open?

The Library building is now closed. Library services can be accessed online at library.mmu.ac.uk. If you need digital assistance, please contact the team through: ·

Online chat
Email
Telephone: 0161 247 6106

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