About ROC (Redeeming Our Communities) 

Redeeming Our Communities is a national charity founded in 2004 with over 250 projects, run by newly recruited volunteers. The charity’s main aim is to bring about community transformation by creating strategic partnerships which open up opportunities for crime and disorder reduction and improved community cohesion. This partnership approach has seen crime and anti-social behaviour fall and fresh hope brought to some of the most deprived and challenging areas of the UK, urban and rural alike. 

ROC brings together community groups, churches, the police, the fire service, local authorities and voluntary agencies to encourage them to work together in positive partnerships for practical ‘on the ground’ change. As a result, statutory agencies have improved access to the support of community/church groups, and thousands of volunteers are enabled to better serve the needs of their community. For further information please go to the website www.roc.uk.com 

About the Wythenshawe Mental Health Crisis Hub 

Funded by the NHS, the primary objective of our mental health crisis hub is to effectively de-escalate crises by addressing the immediate needs of individuals experiencing emotional distress without clinical intervention. Our mental health crisis hub will offer support for individuals facing mental health distress or self-defined crises by providing access without prior appointments. The hub will ensure a safe environment with a 'listening ear', practical assistance, and referrals for additional support. The facility is staffed by experienced and trained mental health navigators, alongside volunteers and peer support workers. This approach aims to alleviate pressure on Emergency Departments while seamlessly integrating with existing healthcare resources. 

Position Title: Mental Health Crisis Hub Volunteer

Overview:
 Join our dedicated team at the Mental Health Crisis Hub, where you will help provide critical support and resources to individuals experiencing mental health crises. As a volunteer, you will engage in various roles that include crisis support, peer advocacy, outreach, education, and administrative tasks. Your contributions will play a vital role in fostering a supportive environment for community members in need.

Responsibilities:

• Provide empathetic, non-judgmental support to individuals in crisis through active listening and guidance.
• Assist clients in accessing essential services and resources, advocating for their needs within the mental health system.
• Facilitate support groups or workshops, sharing personal experiences to inspire hope and promote recovery.
• Organize and deliver educational presentations on mental health topics to raise community awareness.
• Engage in outreach activities to promote the hub’s services and resources at local events and organizations.
• Perform general administrative tasks, including data entry, record keeping, and managing communications.
• Collaborate with staff and other volunteers to ensure effective operations and enhance service delivery.
• Document client interactions and report urgent issues to supervisors, maintaining confidentiality and professionalism.

Required Skills:

• Strong communication and active listening skills, with the ability to remain calm under pressure.
• Empathy and sensitivity to diverse backgrounds and experiences.
• Organisational and time management skills, with the ability to juggle multiple tasks.
• Proficient in computer applications (e.g., Microsoft Office Suite, Google Workspace).
• Knowledge of mental health issues, resources, and systems is beneficial, along with advocacy skills.

Time Commitment:

• Minimum of 4 hours per week, with flexibility for scheduling shifts, outreach activities, and events.

Relevant Qualifications:

• No formal qualifications required, though experience in mental health support, advocacy, community service, or education is a plus.
• Lived experience with mental health challenges or recovery is desirable for peer support roles.
• Training will be provided for all volunteers, including crisis intervention and organizational policies.

Why Volunteer with Us? By volunteering at the Mental Health Crisis Hub, you will gain valuable experience while making a meaningful difference in the lives of individuals dealing with mental health challenges. You will be supported by a compassionate team and have the opportunity to develop your skills in a rewarding environment.